1. Failed report generation — full refund
If our system cannot generate a vehicle history report for the VIN you submitted (for example, the VIN has no records in the CARFAX database or the report service is unavailable), you are entitled to:
- A full refund of the amount paid for that report, or
- A replacement credit to use on a different VIN — whichever you prefer.
2. Delivery issues
If your report hasn't arrived within 1 hour of payment: first check your spam/junk folder, then contact support@carfaxdeals.us with your order email and VIN. We will re-send the report or refund the order if delivery cannot be completed.
3. Delivered reports
Because reports are digital goods generated on demand for a specific VIN, a successfully delivered report cannot be "returned." For that reason, delivered reports are generally non-refundable. Exceptions we honor:
- Duplicate charge — accidental double payments are always refunded in full.
- Wrong report delivered — if the report we deliver does not match the VIN you submitted, we re-generate the correct report or refund you.
- Technical fault on our side — corrupted files, broken links, or incomplete documents are replaced or refunded.
Please double-check your VIN before ordering — reports generated for a mistyped VIN count as delivered. If you catch a typo, contact us quickly and we'll do our best to help.
4. Bundle credits
Unused credits from 3-report and 5-report bundles never expire. Refunds on partially used bundles are calculated at the single-report rate ($5.00) for each report already delivered, with the remainder refunded.
5. How to request a refund
- Email support@carfaxdeals.us within 7 days of your purchase.
- Include the email address used at checkout, the VIN, and a short description of the issue.
- Approved refunds are issued to the original payment method within 5–10 business days, depending on your bank.
6. Questions
Not sure whether your situation qualifies? Just ask — contact us and we'll sort it out. We'd rather keep a customer than keep $5.